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  • Webroot

    Abbiamo ricevuto segnalazione del falso positivo rilevato da Webroot ed abbiamo notificato la cosa al loro supporto tecnico.

    Ci hanno comunicato di aver aggiunto il programma in whitelist nel loro database. Di seguito la loro risposta


    ----------- Webroot Support (Feb 11, 2019 19:04)

    RE:False positive - Sygma Connect (remote control software)


    Hello,

    Thank you for that file information. We reviewed it and whitelisted in our database; this should resolve the issues you were experiencing.

    Please ensure you send these two agent commands from within your management console for this to take effect:

    - Agent Commands > Files & Processes > Reverify all files and processes
    - Agent Commands > Agent > Scan

    If you would like to expedite the process, go to the machine locally and right click on the Webroot system tray icon. Select "Refresh Configuration" and click "OK". This will force a polling interval and send the two commands.

    Please let us know if the issue re-occurs or if you have any further questions or concerns.

    Thanks,

    The Webroot Advanced Malware Removal Team

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  • #2
    Stiamo riprovando a contattare webroot per sottoporre nuovamente Sygma Connect perchè viene rilevato come virus ed è quindi un falso positivo.
    Appena abbiamo aggiornamenti li riporteremo nel forum
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    • #3
      Abbiamo ricevuto un nuovo feedback da Webroot di cui riportiamo di seguito l'immagine del ticket.


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